Refund policy

At HerbalLuxeOil, customer satisfaction is at the heart of everything we do. We believe in the purity of our herbal products and strive to ensure a smooth and trustworthy shopping experience. However, if a product does not meet your expectations, we offer a transparent and simple refund policy.

✅ Eligibility for Refunds:

  • Refund requests must be made within 3 days of receiving your order.

  • Items must be unused, unopened, and in their original packaging.

  • Products such as personalized or customized items are non-refundable, unless they arrive damaged or defective.

🔄 Refund Process:

  1. Contact our support team at 03121318759 with your order number and reason for the refund.

  2. Once your request is approved, you will receive return instructions.

  3. After we receive your returned item, our team will inspect it. If it meets our eligibility criteria, your refund will be processed promptly.

🚫 Non-Refundable Items:

Refunds will not be issued for:

  • Used, opened, or damaged products.

  • Items without original packaging or labels.

  • Customized or final sale items, unless faulty.

  • Items purchased during clearance sales.

⚠️ Damaged or Defective Items:

If your item arrives damaged or defective, please reach out to us immediately with clear photos of the product. After assessment, we will offer a refund, replacement, or repair, depending on the issue.

📦 Return Shipping:

Customers are responsible for return shipping costs unless the item is defective or incorrect.

🔁 Exchanges:

We do not offer direct exchanges. If you wish to replace an item, please return the original product for a refund and place a new order.

📞 Contact Us:

Have questions or need assistance? Reach out to us at 03121318759 — we’re here to help!

By shopping at HerbalLuxeOil, you agree to this refund policy. Thank you for trusting us with your herbal care needs! 🌿