Return policy

At HerbalLuxeOil, your satisfaction is our priority. We are committed to providing you with high-quality, natural products and a smooth shopping experience. In case you are not completely satisfied with your purchase, our return policy is designed to be clear and hassle-free.

✅ Introduction:

We understand that sometimes a product may not be quite what you expected. That’s why we offer a straightforward return policy to make the process easy and stress-free. Whether you received the wrong item, it arrived damaged, or you simply changed your mind — we’re here to help.

📝 Eligibility:

You are eligible to request a return if:

  • The return request is made within 3 working days of receiving your order.

  • The item is unworn, unused, and in its original packaging with all labels/tags intact.

  • The item has not been tampered with or damaged after delivery.

🔁 Return Process:

Returning an item is simple:

  1. Contact our customer support at [your-email@example.com] or WhatsApp us at [your-number] within 3 working days.

  2. Provide your order number, reason for return, and photos (if damaged).

  3. Once approved, we will send you return instructions.

  4. Ship the item back to our return address. You will be notified once we receive and inspect the product.

💳 Refund or Exchange Options:

  • Approved returns will be refunded to the original payment method within 7 business days of item inspection.

  • Currently, we do not offer direct exchanges. If you want a different item, please request a refund and place a new order.

  • No restocking fees apply unless otherwise stated during promotions.

⚠️ Damaged or Defective Items:

If your item is damaged or defective upon arrival:

  • Contact us immediately with photo evidence.

  • We will offer a free return, and you can choose between a refund or replacement.

  • Return shipping for damaged/defective items is covered by us.

🚫 Non-Returnable Items:

Please note, we do not accept returns for the following:

  • Items that have been used, opened, or worn.

  • Items without original packaging or tags.

  • Personalized or custom products.

  • Items marked "Final Sale" or purchased during clearance promotions.

📞 Contact Us:

Have a question? Need help with your return?

  • Email: herballuxeoil@gmail.com

  • WhatsApp: 03121318759

  • Customer Support Hours: Mon–Sat | 10 AM – 6 PM

We’re always happy to assist you with any concerns or questions about your order.

📌 Additional Policies:

  • We currently do not provide warranty coverage unless otherwise stated on the product page.

  • For hygiene reasons, we cannot accept returns on opened oils or skincare products.

⚖️ Legal Disclaimer:

HerbalLuxeOil reserves the right to update this return policy at any time. The terms listed on this website will always supersede any outdated or conflicting information provided elsewhere.

❓ Frequently Asked Questions (FAQs):

Q: Can I return an opened oil product?
A: For hygiene and safety reasons, opened oil bottles are not eligible for return unless damaged during transit.

Q: How will I know if my return is approved?
A: You will receive a confirmation via email or WhatsApp once your return request is reviewed.

Q: How long do refunds take?
A: Refunds are usually processed within 7 business days after we receive and inspect the returned item.

By shopping at HerbalLuxeOil, you agree to the terms of our return policy. Thank you for trusting us with your herbal self-care journey! 🌿